Privacy Policy

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us. It applies to our website, www.eldpsychology.com.au (the “Site”), which is operated by us, and to the products and services provided by us. In this Privacy Policy we, us or our means ELD Psychology, ABN: 46161067161.

This Privacy Policy operates in addition to our obligation of confidentiality to you if you are our client. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Your use of ELD Psychology website indicates that you accept this Privacy Policy and approve the collection, use and disclosure by ELD Psychology of your personal information according to the terms below.

Collection

To provide our services to you, we may collect Personal Information, such as your contact details, including your name, email address, mailing address, date of birth, contact phone number, and credit card details. We may also collect details of conversations we have had with you or any other information relevant to us. We may also collect Sensitive Information about you, such as medical reports, referrals, medication, health history and other important health information where you consent, and such information is reasonably necessary to provide our services to you. We may collect these types of personal information directly from you or from third parties, such as a referring GP.

This website collects personal data to power our site analytics, including: Information about your browser, network, and device, web pages you visited prior to coming to this website, and your IP address. This information may also include details about your use of this website, including: clicks, internal links, pages visited, scrolling, searches, timestamps. We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Use and Disclosure of Personal Information

We may collect, hold, use and disclose person information for the following purposes:

  • To contact and communicate with you

  • For internal record keeping administrative purposes

  • To provide services

  • To process payments

We will only use your personal information for the purpose for which it was collected unless:

  • You have consented to its use for another purpose

  • You would reasonably expect it to be used for a related purpose (or if the information is sensitive information, for a directly related purpose)

  • It is permitted or required by law.

If you have been referred by a GP under a Mental Health Care Plan (MHCP) we are obligated to provide letters to your GP after a certain number of appointments.

We may from time to time need to disclose certain information, which may include your personal information, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

We will not disclose your personal information to any third parties without your consent, unless permitted or required to do so by law, in particular when we exercise our “Duty of Care”.

Sensitive information is a subset of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information. We only collect, hold, use and disclose sensitive information for the following purposes:

  • Any purposes you consent to

  • Where it is relevant to providing clinical services

  • To contact emergency services, or to speak with your family, partner or support person where we reasonably believe there is a serious risk to the life, health or safety of you or another person and it is impracticable for us to obtain your consent

  • If otherwise required or authorised by law.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses. These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you. This website uses analytics and performance cookies to view site traffic, activity, and other data.

Links to other websites

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Website content disclaimer

The content provided on our website is intended for Australian audiences and is for informational purposes only. It should not be considered as professional psychological advice, diagnosis, or treatment. The information shared here is based on general knowledge and experience in the field of psychology, but it may not be applicable to your specific situation.

Always seek the advice of your psychologist or other qualified mental health provider with any questions you may have regarding a psychological condition or treatment. Never disregard professional psychological advice or delay in seeking it because of something you have read on this blog.

If you are in crisis or you think you may have an emergency, call your doctor, or dial 000 immediately. This blog is not intended to be a substitute for professional advice, diagnosis, or treatment.

The opinions expressed on our website are solely those of the author and do not necessarily reflect the views of any affiliated organisations or institutions.

Change In Privacy Policy

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact us at:

ELD Psychology, ABN: 46161067161
Email: info@eldpsychology.com.au


Last update: 11/07/2024